Help and Support

Please find below answers to the questions we are most frequently asked. If you need further help then please do not hesitate to get in touch.

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  • Styling Appointments

    Our popular wedding accessory styling appointments are a great way to take a close look at our designs and try them out. Sometimes we meet our brides-to-be at shows where it can be busy and difficult to try things on; perhaps you hadn’t bought your wedding dress when we met you. We understand that some brides-to-be prefer to see and try on their jewellery before they buy. Maybe you would like to take advantage of our accessory styling knowledge; having been in business for over 10 years we have created wedding accessories for 100’s of delighted brides-to-be who always recommend us highly.

    In the comfort and tranquility of our home, with peace and quiet to try on different pieces from our bridal jewellery collection, have a cuppa with delicious home-made cake; we would be honoured to help you put together the wedding day look you have always dreamed of.

    A photo of your wedding dress always helps as we use this as the basis for creating your own wedding day look. Your bridal accessories should complement not compete with your dress so we use dress style details and embellishments (pearls, diamante, crystals and such like), lace patterns, belts etc as the foundation for the style of your bridal accessories.

    If you have already chosen your wedding hair accessory then please bring that along too so we can help you choose a similar style of jewellery. If you would like help choosing a bridal headpiece then of course we would be delighted to show you our vast collection of headbands, side tiaras, combs and grips or create a bespoke design just for you.

    Fabric or colour samples for the bride and bridesmaids if you have them along with any hair style ideas, a scrap book or collection of wedding theme images are a good idea too … please feel free to bring as much or as little as you like.

    To avoid a wasted journey we ask that you make an appointment first. Our address, phone number and email are shown on the ‘Contact’ page.  Click on the link to go straight there. There is also a Contact Form with a drop down option for Styling Appointments. We will fit in around you and are happy to see you in the evenings or at a weekend if that’s easier for you.

    We are happy to see a bride, or bridesmaids or mothers at any stage in the wedding planning process. Ideally we suggest visiting us as soon as you have chosen ‘The Dress’. That way we can ensure that you have your accessories with you in plenty of time for fittings, hair trials or shopping for other bridal details such as shoes, bags etc. If alterations are required then the more time we have the better.

    Sometimes our brides leave it until the last minute and we do our absolute best to accommodate these priority requests. Others we see from the initial planning stages; every bride-to-be is different.

    There is no charge for our styling appointments nor is there any obligation to buy. If you decide to place an order when you visit we do ask for payment in full up front and are able to take cash or card payments. Alternatively, we are happy to write down the designs and sizes of the accessories you like so you can think about it at your leisure.

    This is entirely up to you. Most brides-to-be bring their mother or head bridesmaid with them. This is a personal and precious time and having the peace and tranquility to choose your wedding accessories in private is important.

    We can generally accommodate up to three visitors, please let us know if you would prefer to bring more people. We are happy to see grooms too!

    There is ample parking on the road directly outside our home. We see our visitors in our light and airy dining room overlooking our beautiful cottage style garden. It is all on the level once you have negotiated a small step by our front door.

    We normally allow an hour for the initial appointment, but if you need more time we will do our best to accommodate this.

    Your wedding accessories can be sent by post or we will make another appointment for you to collect and have your jewellery and/or hairpieces fitted. This is a much shorter appointment usually taking around 15 minutes.

    It’s really important that your accessories look great and you feel fantastic wearing them so we pride ourselves in being one of the few designers who create accessories in a range of sizes and styles.

    We stock the full range of Swarovski crystal colours, chains in various lengths, adult and child size headbands, three styles of earrings (stud, fish hook or clip-on) and findings in gold or silver plated finish. If you fall in love with a particular design but would like to have it customised for your own special look we will do our absolute best to achieve this for you.