Help and Support

Please find below answers to the questions we are most frequently asked. If you need further help then please do not hesitate to get in touch.

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  • FAQ
  • Terms and Conditions
  • Ordering and Payment

    Please note that items from our Bridal range are made to order and we aim to dispatch these within 14 days. Please contact us if your requirement is more urgent. We can often make and dispatch super-urgent items to arrive in time.

    We aim to dispatch orders from our Jewellery range within 48 hours of receipt of payment. 


    We dispatch internet orders Monday to Friday between 9am and 4:30pm. Any orders received outside these hours will be processed on the next working day.

    Most of the glass beads used in our Fashion Jewellery are handmade so we cannot guarantee future stocks of a particular design. There may also be small variations in size or in the colour of items. This is normal for handmade products and, in our view, adds to the charm and uniqueness of each piece.

    Our software should prevent ordering of items that are out of stock. If you do order an item that we do not have in stock we will contact you by e-mail to let you know. We will also let you know when to expect your order to arrive. If you prefer not to wait please let us know and we will cancel the order and refund your payment. In no circumstances will we be liable to you for any additional amounts.

    We reserve the right to change the prices and availability on this website without prior notice. We do not currently charge VAT.

    We must receive payment in full for your order before it can be accepted. Once your credit/debit card has been authorised by the bank and the stock has been checked, we will send you an email receipt confirming your order. Please keep this receipt for your records.

    If, by mistake, we have underpriced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In these circumstances, we will notify the correct price to you so you can decide whether or not to proceed with the order.

    By placing an order with us you will be deemed to have read, understood and agreed these Terms and Conditions. None of these Terms and Conditions affect your statutory rights as a consumer.

    If an item is returned to us because no-one was there to receive it, and it has not been collected from the post office within the time stated on their card, we will ask you to pay the relevant postage charge for us to re-send it.

    Please note that we may need to charge a little extra for making jewellery that is larger than that shown on the website.

    We reserve the right to refuse to supply to any person for whatever reason. We also reserve the right to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our: withdrawing of any goods from the Website whether or not such goods have been sold; removing or editing content on the Website, or, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

    Julieann will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including product descriptions, appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order.

    Payment can be made using credit or debit cards from all major providers online via our secure and independent payment facility or via PayPal. All transactions take place over secure servers and all details are encrypted. No banking details are ever held in clear text on any website nor are they seen or held by us. When you place an order with Julieann you are transferred out of our site to a Secure Site operated by either Paypal or Stripe.

    Our payment service providers are Stripe and Paypal. You can choose which to use - your payment details are entered either through your Paypal account or via our Stripe payment gateway. Stripe is a secure global payment business operating in 23 countries worldwide. The company is certified to PCI Service Provider Level 1, the most stringent level of banking certification. Their priority is to ensure that transaction data is handled in a safe and secure way. All sensitive data is secured using internationally recognised 256-bit encryption standards and they are regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

    In addition, all sessions on our site are secure and encrypted. You will see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

    So when buying through our site, you can be sure that you are completely protected.

    More information about shopping securely with Stripe can be found at www.stripe.com

    Please note that we reserve the right to cancel any order at any time if the payment and/or delivery details provided by the customer are not legitimate and/or the transaction is not authorised by the bank.

    Julieann will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

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